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Re: BRF - move receivables to different step after it has been stuck in capacity balance for certain number of times

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Hi,

In this case, presumably the "Alternate" Collection Step would have been triggered multiple times for a given Contract Account.

If this is the case, you could look up the Dunning history for non-reversed (or reversed & non-reversed, depending on your business criteria/process) table via a DBLOOKUP Expression in the BRF.

You would  specify the Contract Account and  Alternative Collection step as look up criteria, and return a value as COUNT. You may then influence the next Collection Step based on the value retrieved.

 

I hope this helps.

Regards,

Ivor


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