When a ticket in C4C is completed, a link should be sent to the employee so they can fill in the satisfaction survey we've created. The survey has been created with name "Enquete" and ID "2". When using the preview button, everything seems to work fine.
Problem occurs however when trying to add the link to an email. I've setup a workflow rule to send out an email to the employee once he or she has confirmed that the ticket can be closed. In the rule I've added two placeholders, one for the employees' name and one for the ticket ID. In the documentation around email templates I found that the following placeholder should be added to the email template:
<a href="https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}<ID of your survey>">any text</a>
In my case, this means I've added the following to my email template:
<a href="https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}2">Klik hier voor de vragenlijst</a>
You can find the email template attached.
When receiving the email, the placeholder is not replaced by an actual link. I've also found a solution that the placeholder #SURVEY<ID># could be added, but the variable Survey is not available in the list.
Can anyone help me with this issue?