Hi SAP Experts
We have a process where CRM creates a Service Order which creats an internal order. Service Order/Sales Order is Assigned to the Internal Order; hence it should post the Planned Revenue & Planned Cost into the Inernal Order.
However, the issue we are facing is that the Planned Revenue is not flowing at the moment of Service Order Creation (but the Cost does).
Strangley during the Service confirmation, the Planned Revenue will be shown along with Actuals Revenue and Cost.
We followed the configuration descriped in one of the SAP SCN forum as below (We followd it Except for creating Result Analaysis Key since we have no WIP)
Understand the integration of CRM Service functionality with Controlling
When trying to display the order report, through KO02 <<Extras>> <<Cost Analysis>> it shows the planned revenue but doesnt show the cost element, and shows an error message about the "Account Assignment shall be maintained".
I dont have the exact message type, number or further details at the moment.
Can you please help me by sharing your experience in getting the planned revenue in Internal Order assigned to Sales Order.
(I also came across "KAOV_ORD_PLD_REVENUE" BADI, but before going with this solution I would like to see if there is a standard way that I'm missing in fixing this issue)
Regards
Ahmed