Hi
I am afraid but an automatic Ibase determination is not possible in sm_crm. sm_crm is a completely new interface different from sm_workcenter and so the behaviour here is not the same as before.
Therefore if key users are using sm_crm with business role SOLMANREQU to create a new incident SMIV then IBASE component is not automatically filled and they need to enter it in step "Select Reference Object". And this is working as designed. This is not a bug.
Please let me explain that there is no authorization object for "Installed Base Component" field to restrict the visibility of IBASE components in field "Installed Base Component" in sm_crm.
As of SolMan 7.1 SP05 only the 'Configuration Item' field takes the key user's authorizations into account but not "Installed Base Component" field. For more information regarding this I would recommend that you have a look at KBA
1926788 - VAR Key User able to see IBase of all the customers using SOLMANREQU Business role - Solution Manager 7.1
Sold-to Party is not visible incase of SOLMANREQU business role in standard but you can follow the same procedure to add SOld-to party field as per above KBA.
Thanks
Vikram