http://scn.sap.com/community/getting-started/blog/2010/05/12/asking-good-questions-in-the-forums-to-get-good-answers will probably give you some idea of what your Discussion needs to get some reasonable responses. I suspect that you are talking about Agentry Work Manager, but without any idea of how your system is set up, what version you are working with, whether you have a Maximo or SAP backend, it is quite unlikely that anyone will be able to provide you a good response.
Provide some more information and you may get some good responses.
Regards, Mike (Moderator)
SAP Technology RIG